Returns & Exchanges

Thank you for shopping at dellcarts.com. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy.

Returns

If you wish to return an item, please follow these steps:

1. Contact our customer support team at service@dellcarts within 14 days of receiving your order to initiate the return process.
2. Provide your order number and reason for the return.
3. Once your return request is approved, we will provide you with a return shipping label.
4. Package the item securely and attach the return shipping label.
5. Drop off the package at your nearest post office or schedule a pickup with the shipping carrier.
6. Upon receiving the returned item, we will inspect it to ensure it is in its original condition.
7. If the return is approved, a refund will be issued to your original payment method within [number] business days.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow these steps:

1. Contact our customer support team at service@dellcarts within 14 days of receiving your order to initiate the exchange process.
2. Provide your order number and details of the item you wish to exchange.
3. Once your exchange request is approved, we will provide you with a return shipping label.
4. Package the item securely and attach the return shipping label.
5. Drop off the package at your nearest post office or schedule a pickup with the shipping carrier.
6. Upon receiving the returned item, we will process the exchange and ship the new item to you.

Contact Information

If you have any questions or need further assistance regarding returns and exchanges, please feel free to contact us:

Email: service@dellcarts